The other day I had to call our “Tech Guy”, who sits in the back of the office. I asked him to explain the functionality of all our credit card terminals we offer to our merchants. A few years ago, I could have told you the difference between all of them. But now I deal with our vendors more so like the saying goes…out of sight, out of mind and I did just that. I purged it out of my mind. I felt silly asking my first question, “What is the difference between the Hypercom T7 Plus and the Hypercom T4100?” He responded, “One is dial up (the T7 Plus) and one has both dial up and IP capabilities (the T4100).” Simple enough, right? This led me to my next question, “Do they offer multi-merchant capabilities?” (For some reason I recall a sales rep mentioning this to a merchant that had a hair salon and she needed to have several merchant accounts loaded on one credit card terminal). He paused before answering, I could tell he was having to harness some extra patience. He finally answered, “Yes – the T7 Plus offers that and so does the T4100 however you can only use the T4100 set in dial mode only not IP.” So I naturally thought to myself and asked, “Why dial and not IP? Why didn’t they make it for IP?” He went on with the explaination and for the life of me, I can’t recall the answer, but I remember feeling silly because it was a thirty minute phone call. So for all of you credit card processing merchants, I can relate when you get confused talking to the “Tech Guy”. I can understand your frustration with new terminology. I was on the other side of the phone as you are. Nevertheless, I walked away knowing we definitely have the right person answering all of our technical questions. He knows his job and ALL the product lines we offer to our credit card merchants. But most importantly, he isn’t satisfied till the merchant, or me in this case, has had all of their questions answered.
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Archive for February, 2009
My Call with The “Tech Guy”
Friday, February 27th, 2009Credit Card Processing Industry’s Best Sales Team
Friday, February 27th, 2009With today’s advance technology there are many different ways that a Merchant can process credit cards, and it is critical for us to determine what method of credit card processing will best suit their needs. Our approach is simple, treat the merchant exactly as we would like to be treated.
Before shopping for credit card processing, it is very important to ask yourself “How will my business accept credit cards from our customers”. Will it be over the phone, face to face, or online via a payment gateway? The majority of small businesses think they should accept credit cards all three ways. This is not necessarily the best approach and can lead to additonal monthly charges and fees that can add-up.
On a monthly basis we take the time to shop our competition. Every time we do so, I am amazed by the lack of professionalism that is rampant in the credit card processing industry. It seems as though the other companies are just not taking the time for the merchant.
Our Sales staff is the exact opposite; we take ample time to get to know our Merchant in order to understand the true needs of their business. We pride ourselves in really understanding the way that a Merchant is setting their business up and ensuring that our recommendations are the most cost-effective and financially sustainable. And with our “Large Corporate Pricing” we are right on with ensuring that the Merchant is getting the absolute best pricing in the industry!
Accept Credit Cards fast with Best Merchant Rates Online Application
Friday, February 27th, 2009Best Merchant Rates is one of the first ISO’s in the Credit Card Processing industry that provides a secure link to our website for merchants to apply online for a Merchant account. Offering our merchants the opportunity to apply online is just one more way we try to make things easier for them.
Since the merchant’s privacy is very important to us, we do everything with the highest security standards in mind when completing and submitting an online merchant application. The information the merchant provides is not used for research or any other purposes other than approval for a merchant account. The approval process on the backend is seamless and allows for us to get a Merchant Account setup within 24-48 hours. We have found this service takes less time and is very user friendly for the merchants to submit an online application for Credit Card Processing. Please log on to www.bestmerchantrates.com and see how easy it is to apply for Merchant Services.
Credit Card Processing Industry’s Best Customer Service
Tuesday, February 10th, 2009Tami-I’m here to talk with you about the Best Merchant Rates Customer Service Team. We work together to deliver peace of mind to our merchants by helping you navigate the world of credit card processing. We provide timely, courteous and professional customer service to all our credit card processing merchants regardless of the size of your business. We work closely with our own in-house technical department so that we can assist you not only with your merchant account statement but also with your credit card terminal or credit card software.
Happy merchants tell their friends and we have a great incentive program for you. For every new credit card processing business that you refer to us that successfully opens a new merchant processing account we will credit you $50! This will be deposited directly into your merchant account.
We want to serve you so please don’t hesitate to contact us with any questions or suggestions you may have. We look forward to a great partnership with you as you grow your business. Thank you for choosing Best Merchant Rates where our merchants are the priority!
Best Credit Card Processing Pricing Structure
Thursday, February 5th, 2009I’m excited about BestMerchantRates.com’s new pricing structure: Large Corporate Pricing for everyone! The credit card processing industry is confusing enough and you could spend years trying to understand 3-Tier, ERR, non-qualified, mid-qualified, and qualified discount rate pricing structures. The best credit card processing pricing structure is clearly the Large Corporate Pricing structure, or Cost-Plus as some people refer to it. That’s why large corporations and retailers like Wal-Mart and many restaurant conglomerates only negotiate this credit card processing pricing structure. The best part about Large Corporate Pricing is that it’s completely transparent. Visa and MasterCard determine the base fees according to the type of card the customer uses to pay for the transaction. These base fees are fixed and the same for all processors. So no matter who a merchant signs up with, they are still going to have to pay these base fees. The beauty of Large Corporate Pricing is that the processor (like BestMerchantRates.com), discloses their fee or mark-up when the merchant signs-up and there is no guesswork as to what is being charged. Now that is transparent credit card processing pricing! Better yet, the merchant’s statement breaks down each transaction by card type showing the VISA/MasterCard base fees plus the processor’s mark-up. There is no possible way to hide what is being charged! That is why large companies demand this pricing structure. All the other structures can vary and are solely at the discretion of the ISO (Independent Sales Organization), MAP (Merchant Account Provider), or provider of the credit card processing services. It’s great to be part of a company that is leading the way to make things more transparent for its customers.