GuestView Columnist David Taylor is the Founder of the PCI Knowledge Base, Research Director of the PCI Alliance and a former E-Commerce and Security analyst with Gartner.
There is a lot of dissatisfaction in the merchant community with their card processors. Cost is, of course, the major concern: Many of the merchants I spoke with are trying to get their per-transaction costs as low as possible. But they are also unhappy about downgrade charges, the indecipherable bills, the lack of help from their representatives, and what they view as the coercive nature of the relationship.

The blog goes on to mainly address the importance of ensuring your processor is PCI compliant and also aware of all the issues surrounding card security.

But his quote above concerning “a lot of dissatisfaction…unhappy about downgrade charges, the indecipherable bills, the lack of help…the coercive nature” is why BMR developed the Large Corporate Pricing For Everyone campaign.  The campaign is aimed at combating these exact issues.  

I’m proud that BMR has its ear to the ground and is listening to what merchants really want in a processor.  Now we just need to keep delivering on our Campaign Promises!