Anytime you are looking at a wireless terminal the first piece of advice is to always lease. Wireless terminals typically get dropped and if you purchase the terminal you are looking at eating the cost of the repair or worse, purchasing a new terminal. When you Lease a terminal it should always include an extended warranty. With BMR, we cover your terminal for as long as you are with us. If you break it, we’ll send UPS to pick-up the broken terminal and ship you a brand new terminal within 24-48 hours.
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Archive for June, 2009
Should I lease or Purchase a Wireless
Tuesday, June 9th, 2009How to Identify Fraudulent Transactions – Part II
Tuesday, June 9th, 2009This blog will discuss how to recognize suspicious credit or debit card transactions that may potentially be fraudulent. It is important to physically inspect the debit or credit card at the point of sale. Suspicious cards may display any of the following characteristics:
1) Embossed characters that are not the same size, height, style, and alignment.
2) Characters appear to have been re-embossed (the original numbers or letters may be detected on the back of the Card).
3) The hologram is damaged.
4) The Magnetic Stripe on the back of the card is missing.
5) The signature panel has been altered (discolored, glued or painted, shows erasure marks)
If you suspect a fraudulent transaction then immediately contact your Credit Card Processor. Inform them of the situation and wait for their instructions on how to proceed.
The information in this blog was obtained from the First Data Program Guide.
Emergency Credit Card Acceptance
Tuesday, June 9th, 2009Emergency Credit Card Acceptance
When accepting credit cards it’s very important that Merchants have a PLAN B when setting up a merchant account. This plan would be utilized in the event there was a major disaster in the place of business. An example of this would be a power outage, fire, or flood. Recently here at BMR we experienced a flood in the office and made sure our plan B was in place immediately to avoid any interruption in our services for any new and existing processing partners. Any merchants that need information on putting together a Plan B for their business please contact our Customer Service Department at 866-576-5757, option 2 and ask them how we can help make sure their Credit Card Processing needs will never have a service interruption. In the event of any type of the need for emergency card processing services we have options for both phone authorizations as well as manual credit card imprinters for your processing convenience.
As part of your Plan B, you should also know what the replacement/repair policy is for your credit card terminal. Do you have the standard 6 month or 1 year manufacturers warranty? If so, keep in mind that it will take a good 1-2 weeks for you to mail the terminal to the repair facility and wait for them to fix it. What are you going to do in the meantime.
With many of the terminal packages available with BMR, you automatically receive 24 hour terminal replacement. You call our help desk, they diagnose the problem, and if we can’t fix it over the telephone, we overnight ship you a brand new terminal so that you have no down time. Make sure you have a program like this as part of your Plan B.