Real Customer Testimonials:

Hi Sheri, Thank you. If your prompt response to my question is an example of the service I will receive from your company, I am very happy that I signed up with Best Merchants. Take care, Victoria
This is about Tajah Frazier. She is awesome to help me when I called to order some supply. She took care of my request very good. Thank you, Lanchi
I just wanted to commend Karla for her great service, speedy solutions and great attitude. It’s people like her that make me happy that I chose your company for my credit card needs. Thank you, Eugene
I wasn’t sure where to send this but I just wanted to let someone know that I called customer service today and Kelly McDonough did an excellent job assisting me with my issue. Thank you for the great customer service, Agnes
Jan ’09 Hello, Kelly is a wonderful assistant. I know she is working hard on getting my web site set up. She provides great personalized attention. She is to be commended. Thank you for hiring such attentive employees. Sincerely, Dale Neumann
These are just a few of the great things our merchants have to say about our dependable Customer Care Team! You can count on the same care we have given each of these merchants once you open your own merchant processing account! We look forward to serving you!

Building a Relationship with Our Merchants
We want to get to know you, our merchant. We want to build a relationship with you so that when you call Best Merchant Rates customer care team you know you will be well taken care of. We realize that we will be judged on what we do, not on what we say.
Here are a few ways we will serve you:
1. Honesty – We will be honest with you
2. Excellence – We will take extra steps to think outside the box
3. Trained Staff – We will train our staff to meet your expectations
4. Tenacity- We will solve the problem
5. Reliability- We will only make promises we can keep
6. Attentiveness- We will listen
7. Thoughtful – We will be courteous and kind
8. Educators – We will educate you in the world of processing
In doing these eight things we hope to partner with you in building your business and maintaining a mutually productive relationship at the BEST RATE!

Tami-Improving customer care involves making a commitment to know what our merchants need and develop policies and procedures that make customer care a friendly and efficient process for the merchant.

I’ve implemented those policies and procedures that help our dedicated customer care team serve our merchants in the best way possible. For instance, we have set in place procedures for everything from explaining your merchant processing statement to getting help with batching your terminal.

I don’t want you to think that it’s only about policy and procedure because it’s definitely not! My team will go the extra mile to be sure you get all of your needs met. If that means thinking outside of the box they can do that! We will do our best to say yes even if it’s outside our policy. They use common sense to reach the common goal of working together in order to build a successful business for you!

Tami-As a Customer Care team we meet on a regular basis to share, learn and solve difficult issues. Our last meeting was a time of learning. The customer care representatives had an assignment from the previous week. They had to make two phone calls to a business of their choice and speak to the customer care department about upgrading their service, make a complaint or cancel their service. The goal was to learn how the care or lack of care made them feel.
This is what they learned. They need to be knowledgeable, pleasant, have good listening skills and treat the customer or in our case the merchant with respect. They also wanted a one call resolution to their problem and if not one call they at the very least wanted to deal with one customer care representative.
In this assignment between them they were able to receive refunds, cancel an account, get clarification on a bill and one even received a free pizza.
It is our goal here at Best Merchant Rates to give our merchants the kind of customer care we ourselves expect from the companies we contract with. On behalf of our Customer Care team, thank you for your business and we look forward to serving you!

Brynn-I was so impressed with the support I received after signing up for credit card processing with Best Merchant Rates! I received my terminal and had no idea how to even hook it up yet alone how to use it. I called their technical support line and was promptly put through to Bud. He was the best! He helped me get the terminal ready to process and walked me through my first transaction.
A month later I received my first merchant processing statement and I needed help again. So I called Best Merchant Rates, choose their customer care line and to my pleasant surprise was connected with a live person. Kelly helped me understand my statement and how the funds are processed into my bank account.
My experience from beginning to end has been a seamless one. Thank you Best Merchant Rates you truly are the best!

At Best Merchant Rates all merchant services were taken care of by Customer Service in one part of our building while all Technical Support issues were resolved very far away in another part of our building. Then one day the managers met and it was obvious the two departments should be integrated for a quicker and more efficient response to your credit card processing needs. We happily are now residing in the same area and working together combining our knowledge to take care of all our merchants needs. We’ve found this union to help both the new business owner to learn about credit card processing as well as to support an existing business looking to save in credit card processing.

As you get started in credit card processing we are here to help you with your payment processing and credit card terminal. We want to partner with you, hold your hand when needed and most importantly shine the light on all the in and outs of merchant services.
With our Large Corporate Pricing we are completely transparent in our ability to show you exactly what you are paying and to whom. Your card processing statement will list all the transactions categorized into the appropriate categories set by Visa and MasterCard plus a flat additional fee.  Those other guys will set you up with Tier Pricing which is categorized into the “fee bucket” that they want to put you in (i.e. mid-qual and non-qual because they make more money there).  So do you want fee categorization determined by VISA/MasterCard which is universal, or do you want your processor to determine your fee categorization based on how they get paid?  With BMR, you get the first method- which is most transparent and fair for everyone.
In our current economy, keeping customers happy is more important than ever! We are committed to doing all that we can to answer your questions, fix a problem or help you to understand your merchant statement!

The other day I had to call our “Tech Guy”, who sits in the back of the office. I asked him to explain the functionality of all our credit card terminals we offer to our merchants. A few years ago, I could have told you the difference between all of them. But now I deal with our vendors more so like the saying goes…out of sight, out of mind and I did just that. I purged it out of my mind. I felt silly asking my first question, “What is the difference between the Hypercom T7 Plus and the Hypercom T4100?” He responded, “One is dial up (the T7 Plus) and one has both dial up and IP capabilities (the T4100).” Simple enough, right? This led me to my next question, “Do they offer multi-merchant capabilities?” (For some reason I recall a sales rep mentioning this to a merchant that had a hair salon and she needed to have several merchant accounts loaded on one credit card terminal). He paused before answering, I could tell he was having to harness some extra patience. He finally answered, “Yes – the T7 Plus offers that and so does the T4100 however you can only use the T4100 set in dial mode only not IP.” So I naturally thought to myself and asked, “Why dial and not IP? Why didn’t they make it for IP?” He went on with the explaination and for the life of me, I can’t recall the answer, but I remember feeling silly because it was a thirty minute phone call. So for all of you credit card processing merchants, I can relate when you get confused talking to the “Tech Guy”. I can understand your frustration with new terminology. I was on the other side of the phone as you are. Nevertheless, I walked away knowing we definitely have the right person answering all of our technical questions. He knows his job and ALL the product lines we offer to our credit card merchants. But most importantly, he isn’t satisfied till the merchant, or me in this case, has had all of their questions answered.