Archive for the ‘Merchant Services Sales’ Category

Understanding Credit Card Processing

Tuesday, June 9th, 2009

Many people shopping for credit card processing services seem to be focused on 2 factors: Rate and Transaction cost.  I would propose that there is a lot of other fees they should be concerned about other than these 2 items.

First, rate can mean many different things.  Which rate are you looking at?  Debit Rate?  Qualified Rate? Non-Qualified Rate? The better question to ask as you are shopping is: “What is your pricing structure?” Because the pricing structure is what determines how your rates are applied.  And you’ll notice I said “rates” not “rate.”  If you want to play a rate game, then go ahead and settle for the confusing and hidden fee structures of 3-Tier, ERR, Non-Qualified and Mid-Qualified.  If you want the simplest and most straightforward rate structure for accounting purposes and also the same rate structure that Fortune 500 companies demand, then ask for Large Corporate Pricing (but be aware that Best Merchant Rates.com is one of the few companies that offers Large Corporate Pricing to anyone).

Second, how are you paying for your credit card terminal?  Do you even need a physical terminal?  Has your processor offered to set you up with a virtual or internet/PC terminal?  This is very important because terminals are not always necessary and they can be quite expensive if you don’t shop around.  You might also consider leasing a terminal- which is very beneficial for many businesses.  But don’t ever agree to a terminal lease price of more than $50.00.  In fact, for the average credit card terminal, a $30 payment is sufficient over a 48 month period.  And make sure the lease comes with a free next-day replacement warranty.

Third, how concerned should you be with transaction cost?  Have you inquired about Authorization cost (because they are 2 separate costs)?  If you are a law firm or service provider that might only do 1-2 transactions per day, then why battle over transaction costs?  It’s not going to matter much to the processor because they can virtually give it away when you have so few transactions.  Pick and choose your pricing battles.  You should focus your negotiation on other fees that will affect your bottom line a lot more significantly than 40-60 transactions at $0.20 per month.

Finally, when looking at a credit card processing provider, ask yourself this question: “Have they offered me the best deal up-front, or did they only offer me the best deal after I battled them, shopped around, and was forced to do a lot of homework.  It’s very important in any industry to find a company that gives you a great deal up-front.  This says a lot about how they are going to treat you once you are a customer.  A Fight Up-front = a Fight on the back-end.

Best Merchant Rates Builds Processing Partnerships!

Tuesday, June 9th, 2009

When a merchant calls in and needs to accept credit cards our primary goal is to take the time to understand how they will be operating their business and then make suggestions that will best suit their needs. Often, the credit card processing industry is so confusing that our customers need indepth explanations to fully understand the complexity of card processing. Here is feedback from our happy customers who recognized our upfront full disclosure and detailed service approach:
“Thank you both so much for all your hard work in helping me get this account approved!!! You have no idea how much this is going to change my life! I’m making this my full time job and hope to take it to the next level. And now with your (and BMR’s) help I can work on achieving my goals.”
“I wanted to write to you and tell you what an awesome employee you have in Tuyet. She was so nice and helpful when I called her. She answered all my questions I had with no problems.
Tuyet made my day, I am going with your company for my merchant services. I appreciate Tuyet.”
“Just a note to let you know that sales rep Judy, who handled my merchant machine purchase, did an excellent job. She was very informative, polite and professional. I feel she had my best interest at heart. When my own business gets busy enough to hire people, I hope I find employees like Judy.”
“Thank you for your help and for providing excellent customer service. You were very patient with us and I appreciate not feeling like I was sold more than I need. It is nice to have the option to upgrade our account if at any time we feel the basic package isn’t meeting our needs. I have completed our application and look forward to hearing from you in the next day or two.

I have sent an email to my sister recommending she call you about her own merchant services account.”

“I wanted to take the time to let you know that Quynh is AWESOME! I’ve spoken with about 15 different merchant services representatives at all kind of different companies and Quynh has been by far the most knowledgeable, helpful and kind person I’ve spoken with. I did not feel pressured or confused when we were done talking but I did feel educated and excited about working with her and your company. I’ve been throwing follow up questions at her and she has gotten back to me timely and has been a great help. I must admit I generally do not take the time to write this kind of thing but felt you should know.”

Help During Challenging Economic Times

Tuesday, June 9th, 2009

During these challanging economic times we all are looking for ways to get by, here at Best Merchant Rates we see this daily with our merchants. New businesses that need to accept credit cards are struggling with the astronomical costs in just getting their business up and running. A new terminal that is necessary for credit card processing can run anywhere from $200 up to $800, this is an extra expense that we can assist with, how about leasing??? The lease is by far the best route to go, why? First of all the cost is spread out over months rather than due upfront and when you lease you are eligible for a 50% rate reduction. Secondly, the monthly cost is a fantastic tax deduction. When you lease a terminal at Best Merchant Rates we include a full replacement at any time, this is a huge consideration if you were to purchase a terminal and have any malfunction or damage to the terminal you will have to send the terminal back to the manufacturer for repairs. This timeline for repairs can take weeks!! How can you accept credit cards if your terminal is gone for repairs? Imagine the business that you could lose!

Leasing Benefits:
*Rate Reduction
*No upfront costs
*Fixed low payments
*Tax deductions
*Guaranteed replacement of any defective terminal
*Own the machine at the end

Why Lease?

Tuesday, June 9th, 2009

Why are leases even offered when you can purchase the terminal for a flat rate? Why would you want to pay $20 – $40 per month for 48 months for a lease. The answer seems pretty cut and dry, right? Well…not really. Let’s take the obvious answer first. Let’s take a $20 lease for 48 months for a terminal like the Aqua. Do the math…once the term of the lease is up you’ll be paying $960 for the terminal when you can pay the purchase price of $200 – $300 (depending on the processor’s mark up). You’ll be saving anywhere between $760 – $660 if you purchase the terminal. Although this initial thought may be true, most people don’t take into consideration the package that goes along with the lease. The benefits of a lease are bound to save you WAY beyond the $760 – $660 that a purchase price will save you. How so? Let me explain.

First of all, a lease is always done on new equipment. You avoid the possibility of getting a used and visibly worn terminal. Second, a good processing company will offer a maintenance or warranty program with the lease. If something happens to your terminal during the lease period, you simply return your faulty terminal and it is replaced free of charge. This benefit is particularly beneficial for wireless terminals. If your business requires you to travel with your terminal, you might want to make sure that your terminal has some type of warranty or maintenance guarantee in case something happens during transit or while processing transactions. If you drop your terminal or it gets damaged during your travel and you don’t have coverage, you’re going to have to dish out another $800- $1000 for that terminal. A lease of $40 a month for a wireless terminal is good insurance and good piece of mind. Last, and most importantly, a reputable credit card processor will offer a rate discount with a lease. So not only are you receiving a new terminal, warranty/maintenance program with that terminal, but now you are buying down your rate which could save you way beyond the cost of the lease. Keep in mind that the rate discount probably extends beyond the term of the lease. Once the term of your lease ends, you still get to keep the discounted processing rate. For example, if you typically process $10,000 a month and you purchase a terminal, a good rate would be somewhere around the neighborhood of 1.25%, however if you lease the same terminal your rate would be .49%. What are the cost savings to you on a monthly and annual basis? The 1.25% rate would cost you $125 a month while the .49% rate would cost you $49 a month. Over a year you would save $912 on the rate alone going with a lease. Over the term of a 48 month lease, you are saving $3,648 on your processing rate. So let’s review…
If you purchase a terminal at a flat rate of $200- $300:
1. No warranty/ maintenance program
2. You don’t receive the rate discount.

If you lease a terminal at $20 a month for 48 months:
1. You receive a warranty/ maintenance program for the life of the lease.
2. You receive a brand new terminal.
3. You receive a rate discount which could save you $3,648 on the processing rate over the life of the lease. But remember…the rate discount continues beyond the life of the lease…so your savings will continue even after your lease has ended.

To sum up…it may seem like a no brainer to purchase a terminal rather than lease, but you have to take into consideration all of the benefits that a lease could include. Don’t assume that all processors provide all of the above listed benefits. Ask questions and do your homework. However, any reputable company who truly wants to provide their merchants with the best service will include all of the above listed benefits as a package with the lease.

Have you ever noticed?

Tuesday, June 9th, 2009

Have you ever noticed how many types of credit cards are offered out there? Credit cards to help you build or rebuild your credit history, credit cards for students, credit cards with rewards, credit cards with 0 interest. As a merchant who accepts credit cards, what does this mean to you? Well, it depends on your processor and their method of billing for these transactions.

Most processors offer one of three types of billings for credit card processing: 1.ERR 2. Large Corporate Pricing (Interchange) 3.Tier Pricing. As if understanding all the ins & outs of credit card processing wasn’t difficult to navigate through already, some processors make it even more difficult by throwing ERR & tier pricing at you. With ERR and tier pricing you are charged based on the type of card your customer is using. You get charged a:
1. qualified rate for a “regular” card
2. non-qualified rate for those business cards or keyed in transactions
3. mid-qualified rate for rewards cards or keyed in transactions
As if that wasn’t enough, you can get charged a non-qualified or mid-qualified rate if you don’t settle your batch within a certain allotted time frame, usually 48 hours after authorization is received. Now…most transactions will fall within the non & mid-qualified types of transactions and it just so happens that these types of transactions yield the highest rate charges to the merchant. You should note that if you average $100+ transactions, it’s probably a good bet that you’ll be charged a non or mid qualifed rate because most customers will want to earn points or miles for these high ticket transactions. There is no way of the merchant controlling the type of card they are accepting, that’s really up to the customer, so why should the merchant be charged a higher rate for these transactions?

That’s why Large Corporate Pricing is the easiest to work with. The merchant gets billed a flat rate regardless of the types of cards their customers use. It makes it easier for a merchant to understand their billing because their cost of processing is based on the volume of processing times the agreed upon rate during sign up. Most processors also charge a batch fee, settlement fee, statement fee, etc. These fees are negotiable, but it’s the method in which you are being charged for the cards you accept that you want to look out for. Make it easier on yourself and go with a company that provides Large Corporate Pricing. Why penalize yourself for something you have no control over?

Just another reason to push credit card purchases…

Tuesday, June 9th, 2009

I was talking to my friend the other day who works as a manager in a retail store. She has been having problems with her employee’s drawers not balancing at the end of the night. At times the difference is minimal, but on occasion the difference is significant. All of these differences added up during the year and came in at a significant loss to the company. During these times of economic hardship, it is crucial for businesses to minimize losses. In talking to her about her employees, I mentioned to her that she might want to push credit card transactions with her customers in order to help avoid the following cash losses.

First, and most commonly, are the human errors which get committed quite frequently. For example, how many of you have ever been in a similar situation whereas you give an employee a $20 bill for a $10 transaction and have received $15 back? It’s happened to me more than once. How many of your customers are aware that they’ve received too much money back or even have enough integrity to give back the difference? Keep in mind that this type of error can be omitted during a credit card transaction. The employee simply enters the transaction amount into the credit card terminal and, once the transaction is approved, the transaction is complete. No money to exchange, no potential for error in the exchange.

Second, and most dreadfully, are either employee theft or robbery. Other than having a surveillance camera on your employees 24/7 or a guard standing at the entrance of your store, there is no real way of making sure that this doesn’t happen. Pushing credit card transactions with your customers makes it easier to maintain a smaller amount of cash in your employee’s drawers. This helps with employee theft because a minimal amount of cash in their drawers makes it more obvious when an employee slips a bill into their pocket. If most of the transactions were electronic for the day, then there really shouldn’t have been room for error. In addition, it lowers your liability during a robbery. In case of such a situation, the assailant will get away with a minimal amount of cash if you limit the amount available in your employee’s drawers.

Obviously her next question was, how do I push credit card transactions over cash transactions. I told her to post a notice in her store stating they do not accept any bills higher than a $20 and to make it a policy with her employees to not hold anything higher than $100 in their drawers at any given time. Amounts in excess of $100 should be deposited into the company safe (which only managers and owners should have access to). She’ll have to do random audits on her employees drawers (during slow periods) to make sure they are abiding by the policy. Of coarse the bill and drawer limit will vary by store based on your average transaction, however find the amount that will not inconvenience your customers but will protect you from error or theft.

Although it is impossible to avoid all employee errors, pushing credit card transactions can help avoid the above. The handling of cash and the temptation of stealing is minimized.

Should I lease or Purchase a Wireless

Tuesday, June 9th, 2009

Anytime you are looking at a wireless terminal the first piece of advice is to always lease.  Wireless terminals typically get dropped and if you purchase the terminal you are looking at eating the cost of the repair or worse, purchasing a new terminal. When you Lease a terminal it should always include an extended warranty.  With BMR, we cover your terminal for as long as you are with us.  If you break it, we’ll send UPS to pick-up the broken terminal and ship you a brand new terminal within 24-48 hours.  

The most important upfront application question

Wednesday, May 13th, 2009

When applying for a merchant processing account, the absolute most critical upfront question that you will be asked is how much volume do you anticipate processing and what is your highest transaction amount. Very often new business owners have difficulty answering and projecting these figures. Here is some understanding as to why these are so important. When you are applying to accept Visa and Mastercard the approval bank needs to understand the risk of your business. One of the risk components is your volume and high ticket amounts. Failure to properly estimate these figures can result in future account requirements and even account closure. It is our #1 goal at BMR to set-up all accounts as accurately and as easily as possible.

BMR is excited about 2 new package options

Wednesday, May 13th, 2009

Best Merchant Rates is excited to offer 2 new package options. Our first new option is complete set-up with an IP terminal combined with QuickBooks. Our second new package option is an IP terminal combined with a FREE IPhone. Both of these new options are available with our Large Corporate Pricing that is totally transparent. Here at BMR we have the pulse on exactly what the merchants needs are!

Why BestMerchantRates.com?

Thursday, May 7th, 2009

Every day we receive statements from merchants who are currently working with other credit processing companies, often these merchants are looking for a detailed savings breakdown on how much they can save by switching to BMR for their merchant services. The challange is that these merchants are currently on a 3-tiered pricing plan that has no detailed information on how the charges are calculated. At BMR with our Large Corporate Pricing the charges are detailed based on the wholesale Visa/Mastercard rates and I mean detailed. It would be impossible for us to break down these statements and give a true savings comparison since tiered pricing and Large Corporate Pricing are completely opposite. What is really exciting for the merchant is that when they switch over to Best Merchant Rates they have a 30 Day Risk Free Trial and during that 30 day period we GUARANTEE their savings! We also have our Best Rate Guarantee where we will ALWAYS beat any competitors rate for the life of your relationship with BMR. Ask any other credit processing company that you are considering if they have that much confidence in their pricing, the answer will be no. The other merchant services companies will mislead you and lock you into a cancellation fee and a contract. Please consider this when you are looking to switch companies.