Best Merchant Rates = Best Customer Care

Tami-As a Customer Care team we meet on a regular basis to share, learn and solve difficult issues. Our last meeting was a time of learning. The customer care representatives had an assignment from the previous week. They had to make two phone calls to a business of their choice and speak to the customer care department about upgrading their service, make a complaint or cancel their service. The goal was to learn how the care or lack of care made them feel.
This is what they learned. They need to be knowledgeable, pleasant, have good listening skills and treat the customer or in our case the merchant with respect. They also wanted a one call resolution to their problem and if not one call they at the very least wanted to deal with one customer care representative.
In this assignment between them they were able to receive refunds, cancel an account, get clarification on a bill and one even received a free pizza.
It is our goal here at Best Merchant Rates to give our merchants the kind of customer care we ourselves expect from the companies we contract with. On behalf of our Customer Care team, thank you for your business and we look forward to serving you!

Posted in Credit Card Processing Customer Service on May 7, 2009 by Tami