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Customer Care Improvement
Tami-Improving customer care involves making a commitment to know what our merchants need and develop policies and procedures that make customer care a friendly and efficient process for the merchant.
I’ve implemented those policies and procedures that help our dedicated customer care team serve our merchants in the best way possible. For instance, we have set in place procedures for everything from explaining your merchant processing statement to getting help with batching your terminal.
I don’t want you to think that it’s only about policy and procedure because it’s definitely not! My team will go the extra mile to be sure you get all of your needs met. If that means thinking outside of the box they can do that! We will do our best to say yes even if it’s outside our policy. They use common sense to reach the common goal of working together in order to build a successful business for you!