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My Call with The “Tech Guy”
The other day I had to call our “Tech Guy”, who sits in the back of the office. I asked him to explain the functionality of all our credit card terminals we offer to our merchants. A few years ago, I could have told you the difference between all of them. But now I deal with our vendors more so like the saying goes…out of sight, out of mind and I did just that. I purged it out of my mind. I felt silly asking my first question, “What is the difference between the Hypercom T7 Plus and the Hypercom T4100?” He responded, “One is dial up (the T7 Plus) and one has both dial up and IP capabilities (the T4100).” Simple enough, right? This led me to my next question, “Do they offer multi-merchant capabilities?” (For some reason I recall a sales rep mentioning this to a merchant that had a hair salon and she needed to have several merchant accounts loaded on one credit card terminal). He paused before answering, I could tell he was having to harness some extra patience. He finally answered, “Yes – the T7 Plus offers that and so does the T4100 however you can only use the T4100 set in dial mode only not IP.” So I naturally thought to myself and asked, “Why dial and not IP? Why didn’t they make it for IP?” He went on with the explaination and for the life of me, I can’t recall the answer, but I remember feeling silly because it was a thirty minute phone call. So for all of you credit card processing merchants, I can relate when you get confused talking to the “Tech Guy”. I can understand your frustration with new terminology. I was on the other side of the phone as you are. Nevertheless, I walked away knowing we definitely have the right person answering all of our technical questions. He knows his job and ALL the product lines we offer to our credit card merchants. But most importantly, he isn’t satisfied till the merchant, or me in this case, has had all of their questions answered.