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Best Merchant Rates is on Your Side
Tami-Getting your credit card processing account set up correctly from the beginning is extremely important but it’s also just as important that you as the merchant understand the parameters of the account. I recently had a merchant placed in the Risk and Security department at the processing bank for running a $10,000 transaction when she was set up with a $1,500 high ticket. The processing bank approves your merchant processing account based on a number of factors, one of which is your ability to support such a high ticket financially in the case of a chargeback (disputed charge by the customer). This merchant could not back that $10,000 if that cardholder did a chargeback so the processing bank choose to hold the funds until they could confirm the sale was correct and there would be no chargeback.
The merchant was extremely upset and wrote a complaint to the Better Business Bureau before contacting us. Once she contacted us we worked diligently with the processing bank to get her funds to her. In working with her we were able to also educate her on the process of merchant services. She feels much more knowledgeable and has confidence that she can process credit cards risk free now that she understands her personal processing parameters.
We are on your side and will make every effort to support and educate you in the business of credit card processing! Your success is our success!