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Emergency Credit Card Acceptance
Emergency Credit Card Acceptance
When accepting credit cards it’s very important that Merchants have a PLAN B when setting up a merchant account. This plan would be utilized in the event there was a major disaster in the place of business. An example of this would be a power outage, fire, or flood. Recently here at BMR we experienced a flood in the office and made sure our plan B was in place immediately to avoid any interruption in our services for any new and existing processing partners. Any merchants that need information on putting together a Plan B for their business please contact our Customer Service Department at 866-576-5757, option 2 and ask them how we can help make sure their Credit Card Processing needs will never have a service interruption. In the event of any type of the need for emergency card processing services we have options for both phone authorizations as well as manual credit card imprinters for your processing convenience.
As part of your Plan B, you should also know what the replacement/repair policy is for your credit card terminal. Do you have the standard 6 month or 1 year manufacturers warranty? If so, keep in mind that it will take a good 1-2 weeks for you to mail the terminal to the repair facility and wait for them to fix it. What are you going to do in the meantime.
With many of the terminal packages available with BMR, you automatically receive 24 hour terminal replacement. You call our help desk, they diagnose the problem, and if we can’t fix it over the telephone, we overnight ship you a brand new terminal so that you have no down time. Make sure you have a program like this as part of your Plan B.